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Importance of web functionality support for the individual stages of the customer service life cycle
Pearson, Ann M., (2009)
The effectiveness of online shopping characteristics and well-designed websites on satisfaction
Luo, Jifeng, (2012)
Bringing the corner-store online : the challenges and promises of online customer service
Awad, Neveen Farag, (2004)
Rejoining the research on the functionality of e-tailing sites : empirical evidence from Turkey
Çelik, Hakan, (2011)
Influence of social norms, perceived playfulness and online shopping anxiety on customers' adoption of online retail shopping : an empirical study in the Turkish context
What determines Turkish customers' acceptance of internet banking?
Çelik, Hakan, (2008)