Relational cohesion between users and smart voice assistants
Blanca Hernández-Ortega, Joaquin Aldas-Manzano and Ivani Ferreira
| Year of publication: |
2022
|
|---|---|
| Authors: | Hernández Ortega, Blanca ; Aldas-Manzano, Joaquin ; Ferreira, Ivani |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 5, p. 725-740
|
| Subject: | Artificial intelligence | Customer engagement | Engagement behaviors | Interactions | Positive emotions | Relational cohesion | Relationship marketing | Smart voice assistants | Technology and service | Beziehungsmarketing | Künstliche Intelligenz | Emotion | Kundenintegration | Customer integration | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-07-2020-0286 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013407596