Relationship determinants of performance in service triads : a configurational approach
Antonios Karatzas (University of Warwick), Mark Johnson (University of Warwick), Marko Bastl (Marquette University)
| Year of publication: |
July 2016
|
|---|---|
| Authors: | Karatzas, Antonios ; Johnson, Mark ; Bastl, Marko |
| Published in: |
The journal of supply chain management : a global review of purchasing and supply. - Hoboken, NJ : Wiley-Blackwell, ISSN 1523-2409, ZDB-ID 1463569-0. - Vol. 52.2016, 3, p. 28-47
|
| Subject: | service triads | relationship determinants | service performance | fuzzy-set qualitative comparative analysis | Dienstleistungssektor | Service industry | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Unternehmenserfolg | Firm performance | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/jscm.12109 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011521491