Relationship Marketing: The Importance of Customer-Perceived Service Quality in Retail Banking
| Year of publication: |
1996
|
|---|---|
| Authors: | Holmlund, Maria ; Kock, Sören |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 16.1996, 3, p. 287-304
|