Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Paul Williams; Nicholas J. Ashill; Earl Naumann; Eric Jackson
| Year of publication: |
2015
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|---|---|
| Authors: | Williams, Paul ; Ashill, Nicholas J. ; Naumann, Earl ; Jackson, Eric |
| Published in: |
International journal of project management : the journal of The International Project Management Association. - Amsterdam [u.a.] : Elsevier, ISSN 0263-7863, ZDB-ID 797899-6. - Vol. 33.2015, 8, p. 1836-1850
|
| Subject: | Customer satisfaction | Relationship quality | On-time performance | Project management | Kundenzufriedenheit | Projektmanagement | Erfolgsfaktor | Success factor | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011410808