Relative effects of daily feedback and weekly feedback on customer service behavior at a gas station
Yongjoon So, Kyehoon Lee, and Shezeen Oah
| Year of publication: |
2013
|
|---|---|
| Authors: | So, Yongjoon ; Lee, Kyehoon ; Oah, Shezeen |
| Published in: |
Journal of organizational behavior management. - Binghamton, NY [u.a.] : Haworth Press, ISSN 0160-8061, ZDB-ID 593704-8. - Vol. 33.2013, 2, p. 137-151
|
| Subject: | weekly feedback | daily feedback | service behavior | Kundenservice | Customer service | Kommunikation | Communication | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009772438