Relevant and preferred public service : a study of user experiences and value creation in public transit
Claes Högström, Sara Davoudi, Martin Löfgren and Mikael Johnson
| Year of publication: |
January 2016
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|---|---|
| Authors: | Högström, Claes ; Davoudi, Sara ; Löfgren, Martin ; Johnson, Mikael |
| Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 18.2016, 1, p. 65-90
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| Subject: | Service management | user experiences | public transit | theory of attractive quality | value creation | Betriebliche Wertschöpfung | Value creation | Öffentliche Dienstleistung | Public services | Dienstleistungsqualität | Service quality | Öffentlicher Nahverkehr | Local public transport | Kundenintegration | Customer integration | Dienstleistungsmanagement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14719037.2014.957343 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011416269