"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment
Wenzhu Lu, Haibo Wu, Shanshi Liu, Bo Sun
| Year of publication: |
2023
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|---|---|
| Authors: | Lu, Wenzhu ; Wu, Haibo ; Liu, Shanshi ; Sun, Bo |
| Published in: |
Journal of business and psychology. - New York, NY : Springer, ISSN 1573-353X, ZDB-ID 2016738-6. - Vol. 38.2023, 4, p. 941-953
|
| Subject: | Challenge appraisal | Core self-evaluation | Customer mistreatment | Customer-directed CWB | Prosocial service behavior | Threat appraisal |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10869-022-09832-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014339241