Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Amir Mohammad Fakoor Saghih, Bahare Sabzevari Bidokhti
| Year of publication: |
2023
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|---|---|
| Authors: | Saghih, Amir Mohammad Fakoor ; Bidokhti, Bahare Sabzevari |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 14.2023, 1, p. 108-132
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| Subject: | FANP | fuzzy analytic network process | fuzzy DEMATEL | hospitality industry | service failure | service recovery | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Gastgewerbe | Hospitality industry | Beschwerdemanagement | Complaint management | AHP-Verfahren | AHP approach | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Beziehungsmarketing | Relationship marketing | Hotellerie | Hotel industry | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2023.129596 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014311183