RESEARCH ARTICLES - A Consumer Perspective of E-Service Quality
| Year of publication: |
2005
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|---|---|
| Authors: | Zhang, X. ; Prybutok, V.R. |
| Published in: |
IEEE transactions on engineering management : EM. - New York, NY : IEEE, ISSN 0018-9391, ZDB-ID 1604387. - Vol. 52.2005, 4, p. 461-477
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