RESEARCH NOTES AND COMMUNICATIONS - The Customer Orientation of Service Workers: Personality Trait Effects on Self- and Supervisor Performance Ratings
| Year of publication: |
2002
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|---|---|
| Authors: | Brown, Tom J. ; Mowen, John C. ; Donavan, D.Todd ; Licata, Jane W. |
| Published in: |
Journal of marketing research : JMR. - Chicago, Ill : Assoc, ISSN 0022-2437, ZDB-ID 2183195. - Vol. 39.2002, 1, p. 110-119
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