Research on the influencing factors of customer referral behavior based on social network : application in the catering industry
Year of publication: |
2014
|
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Authors: | Shao, Jing-bo ; Zhang, Jun-hui ; Guo, Bei-bei |
Published in: |
The journal of high technology management research. - Amsterdam [u.a.] : Elsevier, ISSN 1047-8310, ZDB-ID 1041080-6. - Vol. 25.2014, 2, p. 163-171
|
Subject: | Customer referral | Social network | Network structure | Network relationships | Soziales Netzwerk | Beziehungsmarketing | Relationship marketing | Social Web | Social web | Unternehmensnetzwerk | Business network | Virales Marketing | Viral marketing |
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