//-->
Erfolgreicher organisatorischer Wandel durch die Überwindung von Risiken : eine interaktionstheoretische Perspektive
Will, Matthias Georg, (2012)
Trust and distrust : polar opposites, or independent but co-existing?
Saunders, Mark, (2014)
Successful organizational change through win-win : how change managers can organize mutual benefits
Constructing the customer : customer and employee relations in the Australian retail banking industry
Cutcher, Leanne, (2008)
Not so clear cut : the link between skill recognition and higher wages
Cutcher, Leanne, (2001)
Service sells : exploring connections between customer service strategy and the psychological contract