Responding to Unexpected Overloads in Large-Scale Service Systems
| Year of publication: |
2009
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|---|---|
| Authors: | Perry, Ohad ; Whitt, Ward |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 55.2009, 8, p. 1353-1367
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