Responsible gambling features of card-based technologies

There is broad support from many sectors of the gambling industry in NSW Australia for account or card-based gambling systems. Some proponents are cautiously optimistic: they suggest that, given the technology has the potential to assist players manage their spending, promoting use of the technology is justified. Others suggest that players are generally reticent to use the system, and advocate incentives and rewards to overcome this. This paper presents a selection of the findings of a wider study into the factors affecting the provision and acceptance of cashless technologies in NSW. A questionnaire was administered to 134 patrons of two large NSW clubs that have implemented card-based technologies. Those items that measured features of the technology that have been suggested by key industry stakeholders as potential responsible gambling tools are identified, and the consumer response to those items is discussed.