Restoring the truth : anchoring effects and debiasing interventions on citizen satisfaction
Jinfeng Zhang, Zengqiang Qin, Jun Cen, and Bingsheng Liu
| Year of publication: |
2024
|
|---|---|
| Authors: | Zhang, Jinfeng ; Qin, Zengqiang ; Cen, Jun ; Liu, Bingsheng |
| Published in: |
Public performance & management review. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1557-9271, ZDB-ID 2016974-7. - Vol. 47.2024, 3, p. 681-708
|
| Subject: | Anchoring effects | citizen satisfaction | expectancy disconfirmation model | normative expectation | survey experiment | Experiment | Kundenzufriedenheit | Customer satisfaction | Erwartungsbildung | Expectation formation | Zufriedenheit | Satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15309576.2023.2279068 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014636211