Retail consumers' conundrum : an in-depth qualitative study navigating the motivations and aversion of chatbots
Muhammad Danish Habib, Rekha Attri, Mohammad Asif Salam, Muhammad Zafar Yaqub
| Year of publication: |
2025
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|---|---|
| Authors: | Habib, Muhammad Danish ; Attri, Rekha ; Salam, Mohammad Asif ; Yaqub, Muhammad Zafar |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 82.2025, Art.-No. 104147, p. 1-18
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| Subject: | Chatbot | Demotivators | Motivators | Open-ended essays | qualitative investigation | Motivation | Konsumentenverhalten | Consumer behaviour | Leistungsmotivation | Work motivation | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.104147 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441274