Cover -- Editorial advisory board -- Guest editorial -- Realignment of the physical distribution process in omni-channel fulfillment -- Retail logistics in the transition from multi-channel to omni-channel -- Online retail returns management -- An investigation into critical service determinants of customer to business (C2B) type product returns in retail firms -- Unsaleable grocery products, their residual value and instore logistics -- An exploration of logistics-related customer service provision on Twitter -- Demand uncertainty and inventory turnover performance