Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Simone T. Peinkofer, Terry L. Esper, Ronn J. Smith, Brent D. Williams
| Year of publication: |
2022
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|---|---|
| Authors: | Peinkofer, Simone T. ; Esper, Terry L. ; Smith, Ronn J. ; Williams, Brent |
| Published in: |
Journal of business logistics. - Hoboken, NJ [u.a.] : Wiley-Blackwell, ISSN 2158-1592, ZDB-ID 2068494-0. - Vol. 43.2022, 2, p. 238-264
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| Subject: | experimental design | logistics services | retailing | stockout recovery | Einzelhandel | Retail trade | Logistik | Logistics | Logistikunternehmen | Logistics provider | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Lagermanagement | Warehouse management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/jbl.12294 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013347440