Retail service quality as a key activator of grocery store loyalty
| Year of publication: |
2012
|
|---|---|
| Authors: | Martinelli, Elisa ; Balboni, Bernardo |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 14 (1.11.), p. 2233-2248
|