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Measuring retail service quality : validation of the instrument in the Indian context
Sigh, Bulbul, (2013)
Toward a measure of Chinese hypermarket retail service quality
Tang, Yung-Tai, (2015)
Retail service quality scale in the context of Indonesian traditional market
Najib, Moh Farid, (2018)
Retail service quality in context of CIS countries
Das, Anupam, (2010)
The role of leadership competencies for implementing TQM : An empirical study in Thai manufacturing industry
Das, Anupam, (2011)