RETAILING SERVICES: A CASE STUDY OF THE CHANGING SERVICE EXPERIENCE IN BETTING SHOPS

Provides a case study of the changing service experience in the UK′s betting shops. Outlines the basic elements in the service experience and examines the changes in both the facilities and quality of betting shop environments and in the interpersonal components of the service encounter.

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Year of publication:	1993
Authors:	Jones, Peter
Published in:	International Journal of Retail & Distribution Management. - MCB UP Ltd, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 21.1993, 2
Publisher:	MCB UP Ltd
Subject:	Betting \| Customer service \| Gambling business \| Service quality \| Training techniques

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09590559310028013 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014803723