Retaining customer satisfaction in turbulent times
| Year of publication: |
2011
|
|---|---|
| Authors: | Fram, Eugene H. ; McCarthy, Michael S. |
| Published in: |
The international journal of bank marketing : IJBM. - Bradford : Emerald, ISSN 0265-2323, ZDB-ID 3952770. - Vol. 29.2011, 7 (11.10.), p. 555-563
|