Return on investment des IKT-Einsatzes in contact centern
by Andreas Erat. Iimt
| Year of publication: |
2005
|
|---|---|
| Authors: | Erat, Andreas |
| Publisher: |
Fribourg : Iimt Univ. Press |
| Subject: | Informationstechnik | Benutzung | Unternehmen | Profit | Return on Investment |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] ; Description [iimt.ch] |
| Extent: | VIII, 115 S. graph. Darst. 21 cm |
|---|---|
| Series: | Institute reports / International Institute of Management in Telecommunications. - Fribourg : IIMT, International Institute of Management in Telecommunications, Univ.. - Vol. 2005,09 |
| Type of publication: | Book / Working Paper |
| Language: | German |
| ISBN: | 3-906428-99-0 |
| Classification: | Betriebliche Information und Kommunikation |
| Source: |
Persistent link: https://www.econbiz.de/10004935457