Return on Investment in Training and Performance Improvement Programs

Jack J. Phillips, Ph.D.

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

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Year of publication:	2012 ; Second edition
Authors:	Phillips, Jack J.
Publisher:	Amsterdam : Butterworth-Heinemann
Subject:	Betriebliches Bildungsmanagement \| Employer-provided training \| Return on Investment \| Return on investment \| Performance-Management \| Performance management \| Mitarbeiterschulung
Description of contents:	Table of Contents [swbplus.bsz-bw.de]

Extent:	1 Online-Ressource (344 Seiten)
Series:	Improving Human Performance Improving human performance series
Type of publication:	Book / Working Paper
Language:	English
Notes:	Description based upon print version of record Front Cover; Return on Investment in Training and Performance Improvement Programs; Copyright Page; Contents; Preface; Acknowledgments; Chapter 1. Measuring the Return on Investment: Key Issues and Trends; ROI Progress and Status; Why ROI?; The Concerns with ROI; Barriers to ROI Implementation; Benefits of ROI; ROI Best Practices; Final Thoughts; References; Chapter 2. ROI Model; Building the ROI Methodology; An Evaluation Framework; The ROI Model; Operating Standards and Philosophy; Implementation Issues; Application and Practice; Final Thoughts; Introduction to Case Study Case Study-Part A, Linear Network SystemsReferences; Chapter 3. Collecting Data; Sources of Data; Questionnaires and Surveys; Testing; Interviews; Focus Groups; Observations; Business Performance Monitoring; Action Planning and Follow-Up Assignments; Performance Contracts; Selecting the Appropriate Method; Data Tabulation Issue; Final Thoughts; Case Study-Part B, Linear Network Systems; References; Further Reading; Chapter 4. Isolating the Effects of Training; Preliminary Issues; Use of Control Groups; Trend Line Analysis; Forecasting Methods; Participant Estimate of Training's Impact Supervisor Estimate of Training's ImpactManagement Estimate of Training's Impact; Customer Input of Training's Impact; Expert Estimation of Training's Impact; Calculating the Impact of Other Factors; Using the Techniques; Final Thoughts; Case Study-Part C, Linear Network Systems; References; Further Reading; Chapter 5. Converting Data to Monetary Benefits; Preliminary Issues; Techniques for Converting Data to Monetary Values; Converting Output Data to Contribution; Calculating the Cost of Quality; Converting Employee Time; Using Historical Costs; Using Internal and External Experts' Input Using Values from External DatabasesUsing Estimates from Participants; Using Estimates from Supervisors and Managers; Linking with Other Measures; Using HRD Staff Estimates; Selecting the Appropriate Measures; Accuracy and Credibility of Data; Final Thoughts; Case Study-Part D, Linear Network Systems; References; Further Reading; Chapter 6. Tabulating Program Costs; Cost Strategies; Cost Tracking Issues; Major Cost Categories; Cost Accumulation and Estimation; Final Thoughts; Case Study-Part E, Linear Network Systems; References; Further Reading; Chapter 7. Calculating the Return Basic IssuesROI Interpretation; Case Application; Other ROI Measures; Utility Analysis; Consequences of Not Training; ROI, the Profit Center, and EVA; ROI Issues; Final Thoughts; Case Study-Part F, Linear Network Systems; References; Further Reading; Chapter 8. Identifying Intangible Measures; Key Issues; Typical Intangible Measures; Final Thoughts; Case Study-Part G, Linear Network Systems; References; Further Reading; Chapter 9. ROI Forecasting; Why Forecast ROI?; The Trade-Offs of Forecasting; Preprogram ROI Forecasting; Forecasting with a Pilot Program; Forecasting ROI with Reaction Data Forecasting ROI with Learning Data The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.Jack Phillips has composed user-friendly ROI calculations, plus: ten post-program data collection methods ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both
ISBN:	978-1-281-02445-9 ; 1-281-02445-7 ; 978-1-136-36833-2 ; 978-1-4294-9534-9 ; 978-0-08-051625-7 ; 978-0-7506-7601-4
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012683491