Returns policy, in-store service, and contract strategies in the presence of customer returns
Xiongfei Guo, Jing Chen, Jie Wu, Tinglong Zhang, Hui Zhang
| Year of publication: |
2024
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|---|---|
| Authors: | Guo, Xiongfei ; Chen, Jing ; Wu, Jie ; Zhang, Tinglong ; Zhang, Hui |
| Published in: |
Transportation research : an international journal. - Oxford : Pergamon, Elsevier Science, ISSN 1878-5794, ZDB-ID 2013782-5. - Vol. 186.2024, Art.-No. 103520, p. 1-21
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| Subject: | Game theory | In-store service | Managing customer returns | Pricing | Spieltheorie | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tre.2024.103520 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015078409