Revised importance-performance analysis: three-factor theory and benchmarking
| Year of publication: |
2008
|
|---|---|
| Authors: | Deng, Wei-Jaw ; Kuo, Ying-Feng ; Chen, Wen-Chin |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 28.2008, 1-2, p. 37-52
|