Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements : a case study of the presidential elections
Arash Shahin, Somaye Mohammadi, Hossein Harsij and Mahmoud Reza Rahbar Qazi
| Year of publication: |
2017
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|---|---|
| Authors: | Shahin, Arash ; Mohammadi, Somaye ; Harsij, Hossein ; Qazi, Mahmoud Reza Rahbar |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 1, p. 37-54
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| Subject: | Customer requirements | Customer satisfaction | Kano model | Quality techniques | Political indifference | Presidential election | Satisfaction and dissatisfaction indexes | Political participation | Isfahan | Kundenzufriedenheit | Präsidentschaftswahl | Dienstleistungsqualität | Service quality | Wahlverhalten | Voting behaviour | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-05-2015-0059 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011648831