Revisiting expectation confirmation model to measure the effectiveness of multichannel bank services for elderly consumers
Neena Sinha and Nidhi Singh
| Year of publication: |
2023
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|---|---|
| Authors: | Sinha, Neena ; Singh, Nidhi |
| Published in: |
International journal of emerging markets. - Bradford : Emerald, ISSN 1746-8817, ZDB-ID 2242085-X. - Vol. 18.2023, 10, p. 4457-4480
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| Subject: | Hedonic adaptation theory | Latent growth curve modelling | Mobile banking | Longitudinal survey | Satisfaction | Continued intention | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Ältere Menschen | Elderly people | Zufriedenheit | Innovationsakzeptanz | Innovation adoption |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJOEM-03-2021-0361 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456169