Revitalizing TQM efforts: a self‐reflective diagnosis based on the theory of constraints

Product quality is merely a necessary condition for a firm to stay in the market. Yet most managers have not accepted this perceived reality. Highlights a self‐reflective diagnosis used to uncover the real contribution of TQM in achieving the firm’s global goal. Also introduces the theory of constraints as a powerful tool to guide decision processes that could bring the firm closer to its goal.

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Year of publication:	1997
Authors:	Simatupang, T.M. ; Hurley, S.F. ; Evans, A.N.
Published in:	Management Decision. - MCB UP Ltd, ISSN 1758-6070, ZDB-ID 2023018-7. - Vol. 35.1997, 10, p. 746-752
Publisher:	MCB UP Ltd
Subject:	Product quality \| Production management \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	conceptual-paper
Language:	English
Other identifiers:	10.1108/00251749710192066 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014933869