Reward climate and its impact on service quality orientation and employee attitudes
Year of publication: |
2011
|
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Authors: | Chiang, Flora F. T. ; Birtch, Thomas A. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 30.2011, 1, p. 3-9
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Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Unternehmenskultur | Corporate culture | Hongkong | Hong Kong |
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