Reward-scrounging in customer referral programs
Year of publication: |
June 2017
|
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Authors: | Meyners, Jannik ; Barrot, Christian ; Becker, Jan U. ; Bodapati, Anand V. |
Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 622691-7. - Vol. 34.2017, 2, p. 382-398
|
Subject: | Customer referrals | Word-of-mouth | Customer management | Targeting | Beziehungsmarketing | Relationship marketing | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Kundenwert | Customer value | Zielgruppe | Target group |
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