Risk-based performance monitoring takes off at Brussels Airlines : System streamlines quality and safety operations

Purpose – Demonstrates how Brussels Airlines has streamlined its quality and safety operations through an integrated safety and performance-management system. Design/methodology/approach – Describes how software from Ideagen has enabled the airline to improve safety and operations, as well as anticipate and manage risks, and prevent problems from occurring. Findings – Charts how the three main planks of the software – Q-Pulse, Gael Risk and Performance Monitor – work together to help the airline to improve through efficient safety and risk management and in-depth performance indicators. Practical implications – Reveals that the system encourages the same working methods throughout the organization with regard to capturing safety and operational issues and other forms of data. Originality/value – Shows how the airline is now capturing safety issues more easily and working more proactively as it can detect hazards in advance even better.