Risk evaluation of group package tour service failures that result in third-party complaints
Dong-Shang Chang; Jenq-Hann Chung
| Year of publication: |
2012
|
|---|---|
| Authors: | Chang, Dong-shang ; Chung, Jenq-hann |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 29.2012, 7/8, p. 817-834
|
| Subject: | Beschwerdemanagement | Complaint management | Risiko | Risk | Kundenservice | Customer service | Pauschaltourismus | Package tour | Internationaler Tourismus | International tourism | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009710991