Robot anthropomorphism at luxury hotels : a dual-congruity mechanism with luxury and task under anxiety
Year of publication: |
2025
|
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Authors: | Horng, Jeou-Shyan ; Wang, Yao-Chin ; Liu, Chih-Hsing ; Chou, Sheng-Fang ; Yu, Tai-Yi ; Huang, Yung-Chuan ; Hu, Da-Chian |
Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 34.2025, 2, p. 204-233
|
Subject: | anthropomorphism | dual-congruity theory | expectation-confirmation theory | luxury hotels | luxury-technology fit | Robot | Luxusgüter | Luxury goods | Hotellerie | Hotel industry | Roboter |
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