Role configurations in the service provision process : empirical insights into co-creation of value
Year of publication: |
2013
|
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Authors: | Siltaloppi, Jaakko ; Nenonen, Suvi |
Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 5.2013, 2, p. 155-170
|
Subject: | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing | Dienstleistungsmanagement | Service management | Wohnungswirtschaft | Housing sector | Finnland | Finland |
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