Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction
Shubhanshu Naik, Poornima Tapas and Mallika Srivastava
| Year of publication: |
2021
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|---|---|
| Authors: | Naik, Shubhanshu ; Tapas, Poornima ; Srivastava, Mallika |
| Published in: |
International journal of public sector performance management : IJPSPM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1741-105X, ZDB-ID 2471977-8. - Vol. 8.2021, 1/2, p. 84-102
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| Subject: | e-governance initiatives | citizens' engagement | citizens' satisfaction | service quality | citizens' trust | citizens' knowledge | government | E-Government | E-government | Dienstleistungsqualität | Service quality | Bürgerbeteiligung | Public participation | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Öffentliche Dienstleistung | Public services | Öffentliche Verwaltung | Public administration | Kommunalverwaltung | Local government | Neues Steuerungsmodell | New public management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPSPM.2021.117716 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012696734