Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction
Year of publication: |
2021
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Authors: | Naik, Shubhanshu ; Tapas, Poornima ; Srivastava, Mallika |
Published in: |
International journal of public sector performance management : IJPSPM. - Genève [u.a.] : Inderscience Enterprises, ISSN 1741-105X, ZDB-ID 2471977-8. - Vol. 8.2021, 1/2, p. 84-102
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Subject: | e-governance initiatives | citizens' engagement | citizens' satisfaction | service quality | citizens' trust | citizens' knowledge | government | Dienstleistungsqualität | Service quality | E-Government | E-government | Kundenzufriedenheit | Customer satisfaction | Bürgerbeteiligung | Public participation | Öffentliche Dienstleistung | Public services | Vertrauen | Confidence | Wissensmanagement | Knowledge management |
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