Role of consumption emotions mediate perceived service fairness to the service satisfaction and its impact on customers' behavioral intentions
Abolghasem Ebrahimi, Abbas Abbasi, Mojtaba Khalifeh, Mehdi Samizadeh and Farzaneh Abkhiz
| Year of publication: |
June 2016
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| Authors: | Ebrahimi, Abolghasem ; Abbasi, Abbas ; Khalifeh, Mohtaba ; Samizadeh, Mehdi ; Abkhiz, Farzaneh |
| Published in: |
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal. - Depok : Management Research Center (MRC), Department of Management, Faculty of Economics, University of Indonesia, ISSN 2085-5044, ZDB-ID 2894978-X. - Vol. 8.2016, 1, p. 54-65
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| Subject: | perceived fairness | consumer emotions | customer satisfaction | behavioral intention | Kundenzufriedenheit | Customer satisfaction | Emotion | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice | Dienstleistungsqualität | Service quality | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
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