Role of trust in customer attitude and behaviour formation towards social service robots
Valentina Della Corte, Fabiana Sepe, Dogan Gursoy, Anna Prisco
| Year of publication: |
2023
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|---|---|
| Authors: | Della Corte, Valentina ; Sepe, Fabiana ; Gursoy, Dogan ; Prisco, Anna |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 114.2023, p. 1-10
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| Subject: | Anthropomorphism | Artificial intelligence | Functional services | Hedonic services | Service delivery | Social service robots | Technology acceptance | Trust in social service robots | Roboter | Robot | Sozialer Dienst | Social services | Vertrauen | Confidence | Künstliche Intelligenz | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Dienstleistungssektor | Service industry | Öffentliche Dienstleistung | Public services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2023.103587 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014440008