Routing to manage resolution and waiting time in call centers with heterogeneous servers
Vijay Mehrotra; Kevin Ross; Geoff Ryder; Yong-Pin Zhou
| Year of publication: |
2012
|
|---|---|
| Authors: | Mehrotra, Vijay ; Ross, Kevin ; Ryder, Geoff ; Zhou, Yong-pin |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 14.2012, 1, p. 66-81
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009866341