S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Amjad Shamim, Muhammad Farrukh Abid, Farooq Ahmad
| Year of publication: |
2024
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|---|---|
| Authors: | Shamim, Amjad ; Muhammad Farrukh Abid ; Ahmad, Farooq |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 77.2024, Art.-No. 103672, p. 1-20
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| Subject: | Customer experience management | In-store customer satisfaction | In-store service experience | In-store shopping experience | Non-fuel retail | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Ladengestaltung | Store design | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103672 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014462298