Satisfaction, dissatisfaction and complaining behavior with consumer services and intangible products
by Muzaffer Bodur
| Year of publication: |
1977
|
|---|---|
| Authors: | Bodur, Muzaffer |
| Subject: | Verbraucher | Dienstleistung | Vereinigte Staaten | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Dienstleistungssektor | Service industry |
| Extent: | 317 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift |
| Language: | English |
| Thesis: | Bloomington, Ind., Indiana Univ., Diss., 1977 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000054896