Satisfaction in technology-enabled service encounters
| Year of publication: |
2009
|
|---|---|
| Authors: | Makarem, Suzanne C. ; Mudambi, Susan M. ; Podoshen, Jeffrey S. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 23.2009, 3, p. 134-144
|