Satisfaction management in retail financial services: an analysis of gap in perceived quality
| Year of publication: |
2012
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|---|---|
| Authors: | Shil, Nikhil Chandra ; Das, Bhagaban |
| Published in: |
International journal of financial services management : IJFSM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1460-6712, ZDB-ID 21933698. - Vol. 5.2012, 3 (1.1.), p. 256-272
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