Satisfaction measures with monetary and non-monetary components : hotel’s overall scores
Juan Luis Nicolau, Juan Pedro Mellinas, Eva Martín-Fuentes
| Year of publication: |
2020
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|---|---|
| Authors: | Nicolau, Juan Luis ; Mellinas, Juan Pedro ; Martín-Fuentes, Eva |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 87.2020, p. 1-7
|
| Subject: | Hotel | Satisfaction | Booking.com | Scores | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Zufriedenheit | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102497 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012241793