Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style
Willemijn M. van Dolen, Pratibha A. Dabholkar, Ko de Ruyter
| Year of publication: |
2007
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|---|---|
| Authors: | Dolen, Willemijn M. van ; Dabholkar, Pratibha A. ; Ruyter, Ko de |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 83.2007, 3, p. 339-358
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| Subject: | Internet | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction | Strukturalismus | Structuralism |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003517362