Satisfaction or delight? : a cross-cultural study of loyalty formation linked to two restaurant types
María Eugenia Rodríguez-López, Juan Miguel Alcántara-Pilar and Salvador Del Barrio-García
| Year of publication: |
2023
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|---|---|
| Authors: | Rodríguez-López, María Eugenia ; Alcántara-Pilar, Juan Miguel ; Barrio-García, Salvador del |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 6.2023, 5, p. 2646-2667
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| Subject: | Satisfaction | Loyalty | Cultural value | Delight | Hofstede | LTO | Moderated mediation analysis | Restaurants | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kulturelle Identität | Cultural identity | Arbeitszufriedenheit | Job satisfaction | Soziale Werte | Social values | Interkulturelles Management | Cross-cultural management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-04-2022-0157 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014446474