Satisfaction, quality and value and effects on repurchase and positive word-of-mouth behavioral intentions in a B2B services context
| Year of publication: |
2008
|
|---|---|
| Authors: | Molinari, Lori K. ; Abratt, Russell ; Dion, Paul |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 22.2008, 5, p. 363-373
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