Satisfaction with Town Services: Do Users Experience and Satisfaction Count?
| Year of publication: |
1996
|
|---|---|
| Authors: | Das, Mallika ; Das, Hari ; Mackenzie, Francis |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 16.1996, 2, p. 191-206
|