Scope creep : implications on customer satisfaction index in software industry
K. Lakshmi Madhuri, Jawahr J. Rao and Suma Vasudeva Murthy
| Year of publication: |
2016
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|---|---|
| Authors: | Madhuri, K. Lakshmi ; Rao, Jawahr J. ; Murthy, Suma Vasudeva |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 19.2016, 1, p. 21-37
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| Subject: | software engineering | software quality | scope creep management | total customer satisfaction | soft process | Kundenzufriedenheit | Customer satisfaction | Software | Softwareindustrie | Software industry | Qualitätsmanagement | Quality management | Softwareentwicklung | Software development | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011646182